Category Archives: News

Delta Just Made a Stunning, Passenger-Friendly Announcement That Puts Other Airlines to Shame

Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. Some passengers just don’t matter. That’s the impression one can easily get when flying certain airlines. They’ll pander to those in the front of the plane. As for those in the back, they’ll throw them a […]

What Is Mystery Shopping (and How Do You Become a Secret Shopper)?

Mystery Shopping is Big Business Secret shopping is a form of market research. Companies use it to measure the quality of their customer service. To put it bluntly, it is a way for management to spy on their staff. Low-waged front-of-house employees may be tempted to cut corners when no supervisors are present. Mystery customer […]