Category Archives: News

3rd Annual Franchise Marketing Report, Part 8: Mystery Shopping By: Eddy Goldberg via Franchising.com This is the 8th installment in a series of highlights from the 2021 Annual Franchise Marketing Report (AFMR). Find part 1 here, part 2 here, part 3 here, part 4 here, part 5 here, part 6 here, and part 7 here. 2021 marked the release of the 3rd Annual […]

PITTSBURGH, PA – A resident of Pittsburgh, Pennsylvania, pleaded guilty in federal court to a charge of fraud conspiracy, Acting United States Attorney Stephen R. Kaufman announced today. Robert Shon Jackson, 45, pleaded guilty to one count before Chief United States District Judge Mark R. Hornak. In connection with the guilty plea, the court was […]

As we previously shared, Universal Orlando is officially opening back up for business to select park guests beginning June 3 with a full reopening to the public on June 5. Universal Orlando will be reopening with the enforcement of new health precautions to help contain and stop the spread of the current pandemic. However, it […]

  In A Tale of Two Cities, Charles Dickens opens his novel with the now often quoted observation, “It was the best of times, it was the worst of times”. Recent weeks have taken most of us along a similar journey. Many have rediscovered joyful parts of our life that we had forgotten in the […]

If it sounds too good to be true… IT PROBABLY IS! You receive an official-looking overnight mailer at your office… Inside there’s a cashier’s check for $2,950 along with a letter with instructions on what to do in order to complete the transaction. SWEET DEAL, RIGHT?! WRONG!!! The Steve Warneke Show got wind of this […]

Secret shoppers track everything that happens at a stadium on game day to better understand — and enhance — the fan experience. The massive scoreboards at M&T Bank Stadium didn’t alert fans to Lamar Jackson’s record-setting run until after Baltimore’s offense had left the field. Photo: GETTY IMAGES With eight and a half minutes remaining […]

KEY POINTS California’s new AB 5 employment law takes effect Jan. 1, 2020, and freelancers are already feeling the squeeze with a decline in business and income. The law codifies the ABC test — which helps employers determine who should be classified as a freelancer — giving exemptions to some types of freelancers, such as […]

ABC Illawarra By Sarah Moss Updated 4 Oct 2019, 1:40am   Shopping these days is no private affair as shopper surveillance ramps up towards the Christmas period. What you might not be aware of is that traders and their employees are also being keenly observed. Key points: The National Compliance Plan will focus on major […]

SPRINGFIELD, MA (WGGB/WSHM) — A Pittsfield woman has narrowly avoided losing thousands of dollars in a mystery shopper scam.Now, she wants to warn others who may be contacted about the same scheme. It’s a scam involving phone numbers from four different states, correspondence from three different names, and a realistic looking check for $3,500. The […]

Technology lets companies see how badly they can treat consumers, right up until the moment they bolt In corporate parlance, it’s called the “breakpoint.” It’s how far customers can be pushed before their heads explode. From long waits at the airport to rude store clerks to ineffective helplines, shoddy customer service is a universal frustration. […]