Solutions

There are many different opportunities for customers to interact with your business. Because of this, it is important to evaluate all aspects of what the customer is experiencing. These interactions, or touching points, can make or break a customer’s experience.

If the experience is good, it can lead to a sale, repeat business, or the customer becoming an advertisement for you telling others about their great experience, and helping you gain new customers. If the experience is bad, you can lose potential sales from not only the original customer but also anyone they may tell about your company.

At CX Orlando, we strive to provide you with a one-stop solution for all of your customer experience needs so you can figure out if your business is providing the best service possible.

How can we help you and your business today?

View our solutions, our industries, or schedule a free consultation now.

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• Mystery Shopping
• Covid-19 Testing
• Brand Standards Auditing
• Integrity Shops
• Compliance Auditing
• Phone and Internet Shops
• Customer Intercept / Exit Interviews
• Focus Groups
• Competitive Intelligence
• Customer Experience Consulting
• Neuro-Economic Profiling
• Satisfaction Research
• Internal Evaluations
• Employee Training / Certification
• Online Surveys
• Social Media Evaluation